Privacy policy

We are pleased that you have decided to use the services of Movacar. Below we inform you about the processing of your personal data.

I. Responsible

Target Mobility GmbH, Eiderstedter Weg 5b, 14129 Berlin, service@movacar.de, registered in the Commercial Register of the Charlottenburg District Court under No. HRB 195781 B (hereinafter referred to as "Movacar" or "we") is responsible for the processing of your data in connection with the use of the Website and the services of Movacar.

II. Data processing when downloading the app

When downloading the app, certain required information is transmitted to the app store selected by you (e.g. Google Play or Apple App Store). In particular, the user name, the e-mail address, the customer number of your account, the time of the download, payment information and the individual device identification number may be processed. However, the processing of this data is carried out exclusively by the respective app store and is beyond our control.

For more information, visit (Google Play store) or (Apple App store).

III. Data processing when visiting the website and the app

The following data processing takes place throughout the use of our website and the app:

  1. Log data

When visiting our website and the app, the following log data is processed:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Date and time of the server request
  • IP address

In some cases we use so-called "cookies". These are small text files that are stored on your computer. Cookies can basically be divided into three categories. There are cookies that are absolutely necessary for the functioning of the website/app (so-called functional cookies), cookies that increase the comfort of website use, e.g. save your set language (so-called comfort cookies) and cookies that are used to create a pseudonymised user profile (so-called tracking cookies).

For the processing of the above personal data, we use functional cookies to enable you to use the website and the app. The processing is carried out on the basis of Art 6 (1) sentence 1 lit. b of the General Data Protection Regulation (DSGVO). Please refer to our Cookies Policy for the storage periods of the respective cookies.

Our website and the app are hosted by Hetzner Online GmbH ("Hetzner"), located in 91710 Gunzenhausen, Germany. In this context, Hetzner processes your data on our behalf and according to our instructions.

  1. Information about service providers we use

We use service providers to provide the app and the platform as well as individual functions. Insofar as service providers process personal data on our behalf, we have concluded a contract processing agreement with these service providers and agreed on appropriate guarantees to ensure the protection of personal data. We select our service providers carefully, they process personal data exclusively for the performance of their tasks and are contractually bound to our instructions, have suitable technical and organizational measures for the protection of personal data and are regularly monitored by us.

Salesforce.com EMEA Limited supports us as a processor in the processing of your requests for the management of our services with a cloud operated within the European Union. Access to the information by Salesforce.com, Inc. based in the USA cannot be excluded. Appropriate EU standard contractual clauses for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries) have been concluded in order to sufficiently protect your personal data. You can access the EU standard contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087

The use of the services of Salesforce.com Inc. is based on Art 6 Para. 1 lit. b or lit. f DSGVO and is intended to enable the efficient provision of the services of Movacar.

We store your data as long as this is necessary to provide our offer and the associated services or we have a legitimate interest in the continued storage. In all other cases, we delete your personal data with the exception of data that we must retain in order to comply with legal (e.g. tax or commercial) retention periods (e.g. invoices).

  1. Google Analytics

On the website and in the app, we use the analysis tools Google Analytics and Google Firebase of Google Inc. ("Google"): Google Analytics and Google Firebase process data about your usage behaviour (opening rates, links, functionalities, usability of internal links, etc.) in pseudonymised form and thus enable us to design our services according to your needs. Furthermore, the collected data may be used for advertising and market research purposes on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent at any time by sending an email to service@movacar.de. You can find more information on data processing at Google Firebase at https://firebase.google.com/support/privacy.

Google Analytics uses cookies for this purpose. Please refer to our Cookies Policy for the storage periods of the respective cookies. The information generated by cookies about your use of this website is usually transferred to a Google server in the USA and stored there. Appropriate EU standard contractual clauses for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries) have been concluded in order to sufficiently protect your personal data. The EU standard contractual clauses used can be accessed via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087

In the event that IP anonymisation is activated on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to us.

The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

This website and the app use Google Analytics with the extension "_anonymizeIp()". This means that IP addresses are processed in a shortened form, which means that direct personal references can be ruled out.

Third party information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Privacy policy: Google Privacy

  1. Google Ads

In order to draw attention to our services, we place Google Ads and use Google Conversion Tracking for the purpose of personalised, interest and location-based online advertising, if you have consented to this (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent at any time by sending an email to service@movacar.de.

In this case, Google Dynamic Remarketing (see the following section) will also be deactivated, as Google Ads is a prerequisite for its functionality.

Google Ads uses cookies. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Appropriate EU standard contractual clauses for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries) have been concluded in order to sufficiently protect your personal data. You can access the EU standard contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.

Please refer to our Cookies Policy for the storage periods of the respective cookies.

The option to anonymize the IP addresses is controlled by the Google Tag Manager via an internal setting, which is not visible in the source of this page. This internal setting is set so that the anonymization of IP addresses required by the GDPR is achieved.

The ads are displayed after search queries on websites of the Google advertising network. We have the ability to combine our ads with specific search terms. Cookies allow us to serve ads based on a user's previous visits to our website.

When clicking on an advertisement, a cookie is set on the user's computer by Google. Further information on the cookie technology used can also be found in Google's notes on website statistics and in the privacy policy.

With the help of this technology, Google and we as the customer receive information about the fact that a user has clicked on an advertisement and has been redirected to our websites. The information obtained in this way is used exclusively for a statistical evaluation to optimise the advertisements. We do not receive any information with which visitors can be personally identified. The statistics provided to us by Google include the total number of users who clicked on one of our ads and, if applicable, whether they were redirected to a page on our website that was tagged with a conversion tag. These statistics allow us to understand which search terms were clicked on our ad particularly often and which ads lead to the user contacting us via the contact form.

You have the option to select the types of Google ads or to deactivate interest-based ads on Google via the ad setting Google Support. However, we and Google will then continue to receive the statistical information about how many users have visited this page and when. If you also do not want to be included in these statistics, you can prevent this with the help of additional programs for your browser (for example, with the add-on Ghostery).

The provider of Google Ads is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy.

  1. Google Dynamic Remarketing

On our website, we use the dynamic remarketing function of Google AdWords if you have consented to this (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent at any time by sending an email to service@movacar.de.

The technology allows us to serve automatically generated, targeted advertisements after your visit to our website. The ads are based on the products and services you clicked on the last time you visited our website.

Google uses cookies to create interest-based ads. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Appropriate EU standard contractual clauses for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries) have been concluded in order to sufficiently protect your personal data. You can access the EU standard contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087

Please refer to our Cookies Policy for the storage periods of the respective cookies.

Google usually stores information such as your web request, the IP address, the browser type, the browser language, the date and the time of your request. This information is only used to associate the web browser with a specific computer. It is not used to identify a person.

The provider of Google Dynamic Remarketing is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. View, CA 94043, USA. Privacy Policy.

  1. Google Fonts

We use Google Fonts for the uniform display of fonts. When a page is called up, the browser loads the required web fonts into its own browser cache in order to display texts and fonts correctly. For this purpose, the browser connects to Google's servers. In this way, Google learns that our website has been accessed from your IP address.

The legal basis for the processing of this data is Art. 6 para. 1 lit. f DSGVO. Our legitimate interest lies in the demand-oriented design of our website.

  1. Facebook Pixel and Website Custom Audience

We would like to present our users with advertising or special offers tailored to their interests in this online offer ("interest-based advertising") and limit the frequency of the display of certain advertising. For this purpose, we use the Website Custom Audiences tool from Facebook as well as the Facebook Pixel if you have consented to this in each case (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent at any time by sending an email to service@movacar.de.

Cookies are used for this purpose. The information generated by the cookie about your use of this website is usually transferred to a Facebook server in the USA and stored there. Appropriate EU standard contractual clauses for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries) have been concluded in order to sufficiently protect your personal data. You can access the EU standard contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087

The cookies are deleted in 3 months.

The Facebook pixel is a Javescript code that sends the following data to Facebook Ireland Ltd, Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"):

  • HTTP header information (including IP address, web browser information, page location, document, website URL and web browser user agent, and day and time of use);
  • Pixel-specific data; this includes the pixel ID and Facebook cookie data, including your Facebook ID (this is used to link events to a specific Facebook ad account and associate them with a Facebook user);
  • Additional information about the visit and about standard and custom data events. We use the following custom data events:
    • Searched and viewed content at the product level;
    • Product was added to shopping cart;
    • Initiation of a checkout in the order process; and
    • Completion of the ordering process.

Facebook uses the hashed user-specific Facebook ID (contained in the Facebook cookie) to automatically check whether the data transmitted by the Facebook pixel can be assigned to a Facebook user. If no Facebook cookies are stored in your browser, no classification into one of the "Custom Audience" user groups will be made.

If the Facebook ID contained in the Facebook cookie can be assigned to a Facebook user, Facebook assigns this user to a "Custom Audience" on the basis of the rules defined by us, provided that the applicable criteria are met. We use the information obtained in this way to display ads on Facebook ("Facebook Ads"). However, ads are only displayed to a "Custom Audience" size of 20 or more different users - so no conclusions about the characteristics of individual users can be drawn from the ad placement. The allocation to a "Custom Audience" takes place for a maximum of 180 days. This period starts again when you visit our website again and there is a match with the same "Custom Audience" rules.

Facebook can assign your visit to our website and your associated activities to your Facebook user account. This is not possible for us. We only receive statistical information from Facebook about the use of our website via Audience Insights.

Facebook shares your data with Facebook Inc, Facebook 1 Hacker Way Menlo Park, CA 94025, USA and uses your data to improve the quality of its advertising by, among other things, improving the optimization algorithm used by Facebook to display Facebook Ads as well as the News Feed ranking. Appropriate EU standard contractual clauses for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries) have been concluded in order to sufficiently protect your personal data. You can access the EU standard contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.

When using the app and the website, we also offer you the option to log in or register with your Facebook user data from the Facebook social network, a service of Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). To do so, you must click the Facebook Connect button. To sign in, you will be redirected to Facebook's site, where Facebook will ask for certain permissions and you will be able to sign in using your Facebook user information. This will link your Facebook profile and our services. Through the link, your data provided to Facebook (first and last name, email address, profile picture) will be visible to us. The legal basis for the processing is Art. 6 para. 1 lit. a DSGVO.

For more information about Facebook Connect and privacy settings, please see Facebook's Privacy Policy and Terms of Use at: http://www.facebook.com/policy.php.

If you do not wish your data to be processed as described above, you will not be able to use the Facebook Connect function. If you have already used Facebook Connect, you can prevent the further processing of your above-mentioned data stored by Facebook by us for the future if you remove our services in your Facebook account under "Settings" and there under "Apps and Websites".

  1. Mailchimp

If you have created a customer account on our website or in the app (III. 2.), we will use your email address to inform you about the latest developments on our website and in the app using Mailchimp, a service of Sedinblue GmbH, Köpenicker Straße 126, 10179 Berlin. The processing of the data takes place only and on the basis of your prior consent, Art 6 para 1 lit. a DSGVO.

  1. GetSiteControl

Should you be interested in the latest developments on the site and app without having created a customer account with us, you can enter your email address and name in a dedicated pop-up to receive the information you require. The associated tool is provided by Getwebcraft Limited, Klimentos 41-43, Tower, Falt/Office 25, 1061 Nocosia, Cyprus. The data processing is carried out only and on the basis of your prior consent, Art 6 (1) lit. a DSGVO.

IV. Data processing when booking a rental car offer

  1. Conclusion of contract

If you want to book a rental car offer, we process the following data:

  • Salutation
  • Full name,
  • Company name, if applicable,
  • Address,
  • E-mail address,
  • Payment details,
  • Phone number,
  • If applicable, Driver's license number,
  • If applicable, date of issue, expiration date and issuing authority

We need this data in order to be able to process the agency contract that you conclude with us. In addition, we transmit your data to the landlord selected by you at the time of booking, who becomes the data controller within the meaning of the GDPR with the transmission of the data itself. The legal basis for our processing of the data is Art. 6 para. 1 p. 1 letter b DSGVO. We delete your data as soon as the contract is completed and we do not have to store the data longer due to mandatory legal or official requirements.

  1. Login area

You can also open a customer account with us. This will save you a lot of time for future bookings, as we can store the data required for the conclusion of the contract and provide you with a history of past bookings.

  1. Payment processing

For payment processing and fraud prevention purposes, we use the payment services of Stripe Payments Europa, Limited, 1 Grand Central Street Lower, Grand Canal Dock, Dublin, Ireland on our website and they act as our processor. When you make a purchase from us, your payment details will be used to

  • Name
  • Payment amount,
  • Account details,
  • Credit card number,
  • Address,
  • Email address,
  • IP address,
  • and phone number

processed.

The use of Stripe is based on Art 6 (1) lit. b DSGVO and is intended to enable the smoothest, most convenient and secure payment process possible.

V. Route alarm

If no offer is currently available for the route you are looking for, we will ask you whether you want to receive our route alert. If you consent (Art. 6 para. 1 lit. a DSGVO), we process the following data provided by you:

  • E-mail address
  • Pick-up and return location,
  • and Desired period

We use the so-called double opt-in procedure to obtain consent. You will receive an e-mail to the specified e-mail address with a request to confirm your consent. requesting confirmation of your consent. This does not apply if you are already registered with Movacar.

You can revoke your consent at any time. You can do this by e-mail to service@movacar.de or via the contact details given in the imprint as well as via a link provided for this purpose in the route alert e-mail.

We will delete the data provided if you revoke your consent or, at the latest, when the period specified by you has expired, unless you have expressly consented to further processing of your data or we reserve the right to further data processing that is permitted by law and about which we inform you in this data protection declaration.

VI. Customer support

You have the possibility to contact us via a contact form or a live chat and to send us an inquiry.

When using the contact form, we process the following data:

  • Salutation
  • First/last name,
  • E-mail address,
  • and optionally title and phone number

As an alternative to the contact form, you have the option of contacting us via live chat. If an immediate and complete clarification of your request is not possible and further processing is necessary, a corresponding process will be created. In this context, we process the personal data that you provide to us in the course of the live chat (such as your first and last name, address, e-mail address, telephone number, etc.) as well as your IP address in order to process your request.

The processing of your data is based on Art. 6 (1) sentence 1 lit. b of the General Data Protection Regulation (DSGVO).

For processing, we rely on the assistance of Zoho Corporation B.V., located at Beneluxlaan 4B, 3527 HAT UTRECHT in the Netherlands, as a processor.

We delete your data as soon as we have answered your enquiry to your satisfaction and provided that no other retention periods (e.g. tax retention periods) conflict with this.

VII. Newsletter

You have the option to order our newsletter. If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO. In this case, your email address will be processed for the purpose of advertising delivery.

We use the so-called double opt-in procedure to obtain consent. In this process, you will receive an e-mail to the specified e-mail address with a request to confirm your consent. You can revoke this consent at any time by unsubscribing from the newsletter.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to service@movacar.de or via the contact details provided in the imprint as well as via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further processing of your data or we reserve the right to further data processing that is permitted by law and about which we inform you in this privacy policy.

VIII. Data protection during registration and conclusion of contract on Movacar Dashboard

  1. Login data

In order to conclude transport contracts with Movacar analogously or via the Movacar Dashboard, registration is required. Within the scope of your registration with us, we must collect and process certain personal data from you, which will also be used to simplify the processing of any contracts concluded at a later date. In doing so, we collect and process the following data from you

  • Salutation
  • Names,
  • Address data,
  • Phone number,
  • Your e-mail address,
  • and, if applicable, Driver's license number,
  • and, date of issue, expiration date and issuing authority

The processing of your data is based on Art. 6 (1) sentence 1 lit. b of the General Data Protection Regulation (DSGVO).

If you close your customer account, we will delete all the data stored data about you, as far as this is not contrary to any legal obligations to retain data.

For example, the German Commercial Code (HGB) and the German Fiscal Code (AO) provide for longer retention periods. According to these, order and payment data, among other things, must be retained for up to ten years for tax audits and audits. Only then may we finally delete the data concerned.

Even if your data is not subject to a legal obligation to retain it, we may refrain from immediate deletion in cases permitted by law. This applies in particular in cases where we may still need the data in question for the further processing of the contract or for legal prosecution or legal defence. The relevant criterion for the duration of the blocking is then the statutory limitation periods. After expiry of the relevant limitation periods, the relevant data will be permanently deleted.

  1. Record 360

In order to facilitate the contractually agreed documentation of the condition of the vehicles, the responsible drivers and the company and to be able to allocate these to the respective contractual relationship, we use the services of the order processor Record 360, 1333 N California Blvd, Suite 448, Walnut Creek, CA 94596. The application with the same name makes it possible to

  • Driver name
  • His signature
  • The vehicle condition
  • And the first and last name of the customer

to be documented in a bundled form.

The processing of your data is based on Art. 6 (1) sentence 1 lit. b of the General Data Protection Regulation (DSGVO).

The aforementioned data is transferred to a server in the USA and stored there. Appropriate EU standard contractual clauses for the transfer of personal data to processors in third countries (as an adequate guarantee for data processing in non-European countries) have been concluded in order to sufficiently protect your personal data. You can access the EU standard contractual clauses used via the URL https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32010D0087.

The documentation of the data takes place in order to carry out the contract processing. the legal prosecution and the legal defense. Accordingly, we delete the data after expiry of the statutory limitation periods.

    IX. Your rights

You can assert your following rights against Movacar at any time and free of charge:

  1. Right to information

You have the right to obtain information from us about the processing of your personal data.

  1. Right of rectification

You have the right to request that we correct any inaccurate or incomplete personal data relating to you.

  1. Right to deletion

You have the right to demand the deletion of your data if the conditions set out in Art. 17 DSGVO are met. According to this, you can, for example, demand the deletion of your data insofar as it is no longer necessary for the purposes for which it was collected. In addition, you can demand deletion if we process your data on the basis of your consent and you revoke this consent, unless we are obliged to store the data for legal reasons.

  1. Right to restriction of processing

You have the right to request the restriction of the processing of your data if the requirements of Art. 18 DSGVO are met. This is the case, for example, if you dispute the accuracy of your data. You can then demand the restriction of processing for the duration of the verification of the accuracy of the data.

  1. Right of objection

If the processing is based on an overriding legitimate interest (Art. 6 (1) sentence 1 letter f DSGVO) or your data is used for the purpose of direct marketing, you have the right to object to the processing of your data. In the event of an objection to processing on the basis of an overriding legitimate interest (Art. 6 (1) sentence 1 letter f DSGVO), we ask you to inform us of your reasons for objecting to the data processing. You can also object to data processing for direct marketing purposes at any time without stating a reason.

  1. Right to data portability

Where data processing is based on consent or is for the performance of a contract and is also carried out using automated processing, you have the right to receive your data in a structured, commonly used and machine-readable format and to have it transferred to another data processor.

  1. Right of withdrawal

If the data processing is based on consent, you have the right to revoke the data processing within the framework of consent with effect for the future at any time free of charge at service@movacar.de or via the contact details given in the imprint.

You can also revoke your consent to receive our newsletter and route alert via the link provided in the newsletter or route alert.

You can manage your consents regarding the use of cookies.

  1. Right of appeal

You also have the right to complain to a supervisory authority about our processing of your data.

    X. Your contact person

  1. 1. Contact person for the exercise of your rights

To exercise your rights, please contact Karl Markiewicz, service@movacar.de

For legal purposes the German version is the only legal version and can be found here.



Status: September 2021