FAQ

General information

• One-way rental cars for 1 euro - how is that possible?

  The Movacar offers are so-called transfer trips of renowned car rental providers. Background: Car rental companies constantly have to optimally align their fleet with the car rental stations and move the cars from A to B. As a rule, paid driving services are commissioned for the transfer journeys, which is very time-consuming and expensive. With Movacar, you take on a one-way trip with the rental car from A to B and receive your rental car almost for free - for a simple euro!

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• Who can take advantage of this offer?

  The following conditions apply to use the 1-euro rental car:

  • Minimum age 18 years (with some providers only from 21 or 26 years)
  • Valid driving licence for at least one year
  • Credit card in the name of the driver for the deposit (with some providers an ec-card is sufficient)

  
  

  Some rental companies have special conditions for young drivers under 23 years of age, such as a higher excess or a young driver fee. You will find the exact conditions in the respective offer.

• How do I search and find a €1 rental car on Movacar?

  In the Movacar app and on the website, you will see an overview map with all available pick-up locations. Alternatively, you can use the input fields to search for specific pick-up locations and destinations to quickly find a specific car hire offer. Please note that our trips are often only available for a short time, as our offer depends on the transfer trips that are posted by the rental companies

• What do I do if I have not found a suitable ride?

  The Movacar route alert notifies you when your route is available.

  How to activate the Movacar route alert:

  1. Click on the link „Set up route alert“ or on the bell symbol - e.g. at the top right of the website
  2. Enter the desired departure point (preferably without time restrictions and drop-off point)
  3. Click Save
  4. Click on the link in the confirmation email to confirm your email address and activate the route alert.

  
  

  Done! You will be notified as soon as rides are available for you.

• How do I set up a Movacar user account?

  In the app: After opening the app for the first time, you will see the login screen. If you don't have a user account yet, click below on "Create an account".
  
  On the web: Click on "Login" and then on "Register"„Register“.
  
  After your registration you will receive an e-mail. Click on the link in the confirmation e-mail. That's it! After logging in again, you will see your account, you can set up route alerts and you no longer have to no longer have to enter your details twice when booking! Tip: to see your booking in the app, you must create an account before create an account before booking.

Book & Pay

• How exactly does the booking of the 1-Euro rental car work?
  • Select the desired offer and click on "Book".
  • Enter your booking details and the desired payment method. Tip: If you create a Movacar user account, you do not have to re-enter the data for your next booking.
  • A credit card is required to pay the Movacar agency fee, but it does not have to be in your name. We are working on offering other payment options such as Paypal soon.
  • After a successful booking, you will receive a booking confirmation from us by e-mail to present to the car rental company (please check your spam folder!).😉
  • Bring the booking confirmation, your ID, driving licence and credit card with you at the agreed time of rental. With some rental companies, the deposit can also be paid by debit or credit card.
  • Please remember to return the rental vehicle to the destination on time and with the same fuel level as agreed, because the next customer is already waiting.
• How do I pay?

  A credit card is required to pay the 1€ Movacar agency fee, but it does not necessarily have to be in the name of the renter. Your credit card details will not be stored by Movacar and will only be used for the one-time payment process.

  For the deposit, most providers require a credit or debit card in the name of the renter, which must be presented at pick-up. For particularly high-value rental cars, you may be asked to bring two credit cards as security. Further information can be found on the website of the respective provider.

  Extras and services that are not included in the Movacar offer are paid for directly by the car rental company.

  For some one-way rental offers at regular rates, payment is only made directly to the rental company upon collection. This is indicated in the booking process.

  In all other respects, the General Rental Terms and Conditions of the Rental car Company shall apply..

• What extras can I choose when booking with Movacar?

  Movacar Carefree Package: includes excess waiver insurance (SBÜV) and passenger accident insurance (IUV) through our insurance partner Berlin Direkt Versicherung. With the SBÜV, the excess is reimbursed to you by the insurance company in the event of a claim and with the IUV, all passengers receive insurance cover in the event of an accident. You will receive the insurance certificate and all information about the insurance cover with the booking confirmation.

  Free cancellation: With some offers, you can book the "Free cancellation" option for a fee. This allows you to cancel free of charge up to the pick-up time.

  Important: If you do not book this function or it is not available, fees will be charged for late cancellation. The respective deadlines and possible costs can be found in the corresponding offer. Failure to collect the vehicle also counts as a cancellation.

• What happens if I have to cancel a trip?

  If you need to cancel a trip, please use the cancellation link in your booking confirmation. We will then notify the car hire company for you.

  Important:Cancellation free of charge is only possible within certain deadlines and not always. When booking, please read carefully which cancellation deadlines apply and whether any fees apply, especially for short-term offers.

  Tip: With some offers, you can book the "Free cancellation" option for a fee. You can then cancel the vehicle free of charge up to the pick-up time.

Overview of costs

• All costs and possible extra costs transparent at a glance

  Movacar: The Movacar agency fee for your hire car is usually a single euro euro and not a single cent more.

  Reservation fee: For some offers (e.g. camper vans from roadsurfer) a reservation fee of a reservation fee of €100 is charged in addition to the agency fee to secure your reservation with the provider. This will be refunded in full once the vehicle has been returned in good condition. In case of cancellation earlier than 7 days before collection, the fee will also be refunded in full. Important: For cancellations within 7 days before collection, the reservation fee will be retained as a lump sum compensation.

  Deposit: The car hire company requires a deposit, the amount of which may vary from offer to offer. may vary from offer to offer. The amount is blocked on the driver's credit card and released again after the released after the car is returned. With some hire companies, the deposit can also be paid by EC or debit card. debit card. Please check the provider's website for more information on this option. A cash deposit is not possible with any hire company.

  Insurance - The rental offers include liability insurance and basic insurance cover basic insurance cover with excess in the event of damage. With some providers, you can reduce the excess for an additional charge. Alternatively, with many offers you can book the Movacar carefree package. This includes excess waiver insurance and passenger accident insurance. passenger accident insurance.

  Additional driver: Many offers include an additional driver free of charge. If you cannot find any information about additional drivers, ask the hire company when you pick up the vehicle.

  Child seat, navigation etc.: Special equipment can be booked with many providers for an additional can be booked. For availability, please contact the provider directly.

  Fuel: Depending on the refuelling regulations, some offers may reimburse some or all of the refuelling costs. reimbursed. You can find out whether and to what extent fuel costs are reimbursed in the "Refuelling regulations" section.

  Over kilometers: Additional kilometres beyond the free kilometres included in the offer will be charged at the the valid rate of the car hire company.

  Delayed return: If the hire car is returned too late and/or not at the agreed drop-off point the car hire company will incur additional costs. If the car is not returned as agreed, the car hire company may charge you additional fees.

  Other costs: Depending on the car hire company, additional costs may also be incurred, z. e.g. for tolls, vignette, ferry and operating fluids such as AdBlue etc. Please always check the respective conditions of the provider, e.g. in the case of AdBlue for roadsurfer camper vans: For 1 Euro campervan transfers, there is no obligation to top up with AdBlue. If AdBlue needs to be topped up, it will be reimbursed via reimbursed by Movacar. AdBlue is not included in offers without a refuelling refund.

Pick up and drive

• What do I have to pay attention to when picking up and dropping off the rental car?

  Make sure that the condition of the rental car is correctly noted on the rental contract. A mobile phone photo of any damage, fuel level and mileage will help you to document the condition of the car when you rent it.

• How much time do I have for my trip?

  The maximum hire period is displayed in each offer. It is usually at least 24 hours, but can be up to 96 hours for longer distances. With Camper Van Rally offers, you can drive the camper van for a maximum of 7 days for an additional charge.

• How many kilometres am I allowed to drive?

  All 1€ offers include free kilometres depending on the distance from A to B and are displayed in every offer. The free kilometres are generously calculated so that you can comfortably reach your destination even with a small diversions.

  The costs for any additional kilometres must be borne by you. They are shown in each offer.

• What happens if the rental car is damaged?

  The rental offers include basic insurance cover with an excess in the event of damage. With some providers, you can reduce the excess at collection for an additional charge. The amount of the excess varies depending on the vehicle class and provider and is shown in the respective offer. The exact regulation in the event of damage depends on the rental conditions of the provider.

  Tip: Alternatively, you can book the Movacar Carefree Package with many offers. This includes a deductible insurance (SBÜV) and a passenger accident insurance (IUV), which we offer in cooperation with our insurance partner Berlin Direkt Versicherung. With the SBÜV, you will be reimbursed by the insurance company for the excess in the event of a claim and with the IUV, all passengers receive insurance cover in the event of something happening.

Refuelling rules

• Who pays for the fuel?

  Depending on the provider, there are different refuelling regulations, which are displayed in each offer. You will also find the detailed regulations that apply to you in your booking confirmation.

  The three most common refuelling rules are:

  • Full/full with fuel refund: The vehicle is handed over with a full tank of petrol and must be returned with a full tank. Movacar will reimburse a maximum of the refuelling costs for the transfer distance. Depending on the vehicle type, the fuel consumption guideline for reimbursement is 10 litres (car) to 15 litres (camper van) per 100 km. In the booking confirmation you will find a link to upload the refuelling the fuel receipt and your bank details for the refund.
  • 1st tank included with tank refund: The vehicle is handed over with a full tank of petrol and must be returned with a full tank. The fuel costs for a maximum of one tank of petrol will be reimbursed by Movacar. The maximum tank capacity to be reimbursed depends on the vehicle type. For campervans vans the guide value is 70 litres, for cars 50 litres. In the booking confirmation you will find a link to upload the fuel receipt and to enter your bank details for the refund.
  • Fuel not included: Fuel costs are not covered and the fuel used must be refuelled fuel must be refuelled at your own expense.
  • Fuel included without refuelling: The fuel for the transfer route is included. The vehicle is handed over with a full tank of petrol and does not have to be returned full. you do not have to refuel on return. The rental company does not charge a refuelling fee. Should refuelling refuelling is necessary on the route, please contact our support team at [email protected].
  • Full/full with a fuel refund of up to €100: The vehicle is handed over with a full tank and must be returned with a full tank of petrol. Movacar will reimburse up to €100 refuelling costs for the transfer journey. If refuelling costs of less than €100 are incurred for the transfer route, Movacar will reimburse the corresponding amount. In the Movacar booking confirmation you will find a link to upload the petrol receipt and the bank details for the refund.

Return

• Can I return the rental car to the drop-off station outside opening hours?

  Experience has shown that it is always safer to hand over a rental car to a member of staff within opening hours, as you as the customer are usually responsible for the condition of the vehicle until a member of staff from the car rental company has checked it in.

  Most car rental companies have key safes at their stations for out-of-hours drop-off. If your planned drop-off date is outside opening hours, we recommend that you call the rental company beforehand to check whether this is possible. You will find the telephone numbers of the drop-off stations in your booking confirmation.

  Please note: Some providers do not have stations. With these, pick-up and drop-off is usually done by a phone call within certain times or via the provider's app.

• What happens if I do not return the rental car to the agreed destination on time?

  We can only offer the one-way rental for 1€ because it is advantageous for all parties. If the rental car is not returned to the agreed destination on time, the car rental company will incur additional costs, which is why a deposit is reserved on your credit card by the provider when you rent the car. If everything goes as agreed, the deposit is usually released by the rental company a few days after the car has been delivered.

  If there are any delays in the drop-off, we recommend that you inform the provider in a timely manner. You will find the contact numbers in your booking confirmation.